I found out on the evening of Friday, April 11th that we no longer had hot water! When checking the water heater in it’s location there was also a burned smell that caused serious concern. On Saturday afternoon I researched Angie’s List and realized that there was a nearby water heater service company. I contacted this company on Sunday and was already impressed by the customer phone service provided. An appointment was made for the next business day (Monday, April 14th). The service mgr was prompt, professional and as well very genuinely honest regarding the service that would be needed as well cost! Thank goodness for being an Angie’s List member I happily saved myself a $700.00 difference in cost! The actual service was conducted on the morning of April 15th. To be quite frank! The ultimate deed that impressed me with overall professionalism came from a phone call from the service representative. He was scheduled to be on the premises at 9am however, I received a phone call of an appropriate apology from the gentlemen. Due to the delay of the new water heater tank from the company that was providing it. This has caused a minor delay of his arrival and he wanted to give me a courtesy call informing me of the his whereabouts etc. That in my mind makes a good first impression. Overall, the service rendered was professional. He respected my space, did the job in a timely manner, and left my home 100% cleaned up. Would I use this company in the future, most definitely! I will definitely recommend them as well.